Professional Resume

IT Executive • Cloud Architecture • Team Leadership

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Note: This resume version is not current. An updated CV reflecting recent projects and accomplishments is currently in progress.

JOHN XANTHOPOULOS

INFORMATION TECHNOLOGY EXECUTIVE

LinkedIn: linkedin.com/in/johnx | Location: Boston, MA | Website: synepho.com | Contact: Contact Form

EXECUTIVE SUMMARY

Accountable Technology Leader with more than 20 years of hands-on experience designing, executing, and delivering effective cloud-centric systems and solutions with a focus on innovation and best practices. Strong leader with the vision and proven track record for building and retaining highly performing technology teams. Results-oriented strategic thinker with a passion for process improvement and leading change within an organization.

CORE COMPETENCIES

Leadership & Strategy: Digital Transformation • Team Organization & Development • Risk Management • Vendor Management • Process Improvement

Cloud & DevOps: Cloud Architecture & Design • AWS/Azure/GCP • DevOps • CI/CD • Infrastructure as Code • Kubernetes • Docker

Technical Architecture: Cloud Native Design • Technical Architecture • Agile • Scaled Agile Framework (SAFe) • Cloud Governance & Security

ACHIEVEMENTS & HIGHLIGHTS

  • $400M Revenue Impact: Responsible for the creation of Nasdaq's first 24x7 globally based support model and team structure overseeing Corporate Solutions Web Platforms
  • 60% Cost Reduction: Led the Containerization strategy for Notified, enabling significant cost savings with initial application migration and Data Center retirement
  • 21% Improvement: Headed the deployment and adoption of AppDynamics and Splunk within Nasdaq Web platforms, contributing to consecutive year-over-year reduction in technical impairments
  • $45M Revenue Protection: Executed the design and implementation of a $4M Data Center Migration and Disaster Recovery project at Thomson Reuters

PROFESSIONAL EXPERIENCE

Vice President, Information Technology | April 2018 – Present

Notified | Boston, MA

Oversee all aspects of DevOps, Cloud Engineering, Infrastructure, and Operations reporting directly to the CTO.

Key Responsibilities & Achievements:

  • Led a global team of Directors and Site Reliability Engineers who build, test, secure, deploy, monitor, and operate systems for the Notified Digital Media division
  • Directly responsible for a portfolio of products providing virtual events to 11 million unique logins and over 16,000 webcasts annually, hosting over 3,000 Investor Relations sites (including 63% of Fortune 500 companies), and distributing over 230K press releases per year
  • Provided project leadership across all platform migrations and new product cloud infrastructure builds with budget oversight for all capital and operational expenditure, including a $7+ million/year cloud spend
  • Led digital transformation with the introduction of Infrastructure as Code and automation that reduced deployment times by 70% and improved overall system quality and reliability
  • Initiated programs to reduce overall cloud spend by over 25% leveraging AWS Cloud savings plans and architecture re-sizing

Associate Vice President, Head of Web Operations | June 2013 – April 2018

Nasdaq | Boston, MA

Led the Global Web Platforms Operations team supporting all web platforms across Nasdaq, reporting directly to the SVP Global Head of Operations.

Key Responsibilities & Achievements:

  • Led a technology team of 42 globally based employees including 5 Directors
  • Presented to C-Suite executives on regular briefings around technical risk and operational review meetings
  • Partnered with business stakeholders and represented technology on numerous high-profile customer engagements, outreach calls, and RFP engagements
  • Developed and created the 24x7 globally based support model and team structure needed to meet demands and growth of the $400M IR and Corporate Solutions Web Platforms
  • Oversaw the migration of several key platforms from legacy data center hosting to next-generation AWS Cloud solutions

Head of Corporate Services Application Support | September 2007 – June 2013

Thomson Reuters | Boston, MA

Led a global technology team responsible for a technology product portfolio of web platforms which generated over $350M in annual revenues.

Key Responsibilities & Achievements:

  • Managed a globally based team of 18 including 2 Senior Managers
  • Responsible for the operational support, service, design, and delivery of an application infrastructure consisting of over 700 Microsoft, Sun, Linux, Oracle, and SQL-based systems
  • Collected and reported on key metrics with regular briefings to senior management

Notable Achievements:

  • Successfully restructured team and implemented automation solutions reducing operating costs by over $300K while improving service support SLA by 15%
  • Designed and implemented a custom web-based support dashboard and process workflow changes which helped reduce MTTR by over 60%
  • Led the design and implementation of a $4M Data Center Migration and Disaster Recovery project, helping to protect $45M in annual revenue through improved hardware, software, and new Business Continuity and DR procedures

Project Manager Server Engineering | 1994 – 2007

Putnam Investments | Boston, MA

Key Responsibilities:

  • Multi-platform server operations and engineering project manager for an environment of 1000+ servers running various versions of Windows, Solaris, and Linux
  • Oversaw a team of server engineers, supervised projects, managed escalation protocol, developed performance plans, and conducted employee reviews
  • Held various other positions throughout career progression at Putnam Investments

EDUCATION

Master of Business Administration (MBA) | 2007
University of Massachusetts, Boston, MA

Bachelor of Science in Management Information Systems | 1994
University of Massachusetts, Boston, MA

CERTIFICATIONS

AWS Certified Solutions Architect Associate | Amazon Web Services
ITIL Version 3 Foundation Certificate in IT Service Management | EXIN
Microsoft Certified Systems Engineer | Microsoft

TECHNICAL SKILLS

Cloud Platforms: Amazon Web Services • Microsoft Azure • Google Cloud Platform

DevOps & Automation: Docker • Kubernetes • Terraform • Jenkins • Ansible • Git • CI/CD Pipelines

Monitoring & Analytics: AppDynamics • Splunk • New Relic • DataDog • ElasticSearch (OpenSearch)

Operating Systems: Microsoft Windows Server 2019-NT4.0 • Microsoft Windows 10 • Red Hat Linux AS • CentOS

Security & Compliance: Trend Micro Enterprise Security • Tenable • Microsoft Azure AD • Office 365 • Microsoft Endpoint Manager Security Suite

Performance & Testing: JMeter Performance Testing • Load Balancing • Akamai CDN • Incapsula

Service Management: ServiceNow • BMC Remedy • ITIL Processes

Cloud Management: CloudCheckr • CloudHealth • AWS Cost Optimization